SMART Goals

A framework for writing goals that are clear enough to be planned, tracked, and verified.

Explanation

A SMART goal is Specific, Measurable, Attainable, Relevant, and Time-bound. Poorly-written goals (“improve the website”) hide disagreement about what success means; SMART goals surface and resolve it up front.

The five criteria

  • Specific — What do you want to accomplish? Why? Who is involved? Where? To what degree, with what constraints?
  • Measurable — How much/many? How will you know when it’s accomplished? What are you comparing against?
  • Attainable — Can it reasonably be reached given the metrics? Can the goal be broken into smaller parts that make sense?
  • Relevant — Does it align with other priorities? Is it worthwhile? Is the timing right given budget, audience, economic context?
  • Time-bound — Does it have a deadline or clear time frame?

Application

Use SMART when drafting goals during course-2-project-initiation. Revisit during planning — if a task’s success criteria can’t be phrased SMART-ly, the goal isn’t concrete enough to hand off.

Often paired with okr-framework to turn the goal into a trackable objective with measurable key results.

Evidence & Examples

  • Weak: “Improve customer retention.”
  • SMART: “Increase repeat-purchase rate from 38% to 45% by end of Q3, measured by cohort analysis of the North American segment.”

Connections

Source References